​

STORE POLICIES — Altwears

Last Updated: October 3, 2026

Welcome to Altwears. This page contains our policies and terms regarding purchases, shipping, exchanges, returns, refunds, privacy, and the use of personal data.

​

Customer Support

WhatsApp: +55 48 98404-2029
Email: thealtwears@gmail.com
Average response time: Within 24 business hours

​

Table of Contents

1. Shipping and Delivery

2. Exchanges, Returns, and Refunds

3. Privacy Policy (LGPD)

4. Terms and Conditions of Use

5. Cookies and Technologies

6. Contact and Support

​

1. Shipping and Delivery

​

1.1 Order Processing

After payment has been confirmed, your order will enter the processing stage, including picking and packaging, within 1 business day.

​

1.2 Delivery Time

Delivery times may vary depending on:

• Delivery region

• Product availability

• Shipping provider and logistics conditions

The estimated delivery time will be displayed at checkout before the purchase is completed.

Average estimated delivery time (optional): 7 business days.

​

1.3 Shipping Costs

Shipping costs are automatically calculated at checkout based on the delivery ZIP/postal code and the applicable shipping rates.

If a promotional offer such as free shipping is available, its terms and conditions will be clearly displayed on the website.

​

1.4 Tracking

When available, the tracking number will be sent by email and/or WhatsApp after the order has been shipped.

​

1.5 Delivery Attempts and Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because of an incomplete or incorrect address or because no one was available to receive the package, reshipping may require payment of a new shipping fee or may result in a partial refund, depending on the circumstances and associated logistics costs.

​

1.6 Delays and Events Beyond Our Control

Delivery delays may occur due to external factors, including periods of high demand, logistical issues, weather conditions, strikes, or local restrictions.

If a delay occurs, our support team will provide assistance through the available customer service channels.

​

2. Exchanges, Returns, and Refunds

​

2.1 How to Submit a Request

To request an exchange, return, or refund, please contact us through:

WhatsApp: +55 48 98404-2029
Email: thealtwears@gmail.com

Please provide:

• Order number

• Buyer's full name

• Reason for the request

• Photos or videos, when applicable, in cases involving defects or damage

2.2 Request Deadline

The deadline for requesting an exchange or return is 7 calendar days after the product has been received.

Important: This deadline should be adjusted according to the actual operation of the store and the laws applicable to the product and market. If necessary, seek appropriate legal advice.

​

2.3 Product Conditions for Returns and Exchanges

​

For a return or exchange request to be eligible, the product must be:

• Unused and without signs of wear

• In its original packaging, when applicable

• Complete with all included accessories

• With tags and seals intact, when applicable

We reserve the right to refuse a request if the product shows evidence of improper use, misuse, or is missing items or accessories that were originally included with the order.

​

2.4 Defective or Damaged Products

If a product arrives defective or damaged, we will review the situation and provide instructions regarding an exchange or refund, depending on the circumstances and any supporting evidence provided.

Photos or videos may be requested to assist with the evaluation.

​

2.5 Refunds

If a refund is approved, it will be processed through:

[Original payment method / credit card refund / store credit]

Estimated processing time after approval: 1 business day.

The actual time required for the refund to appear in the customer's account may vary depending on the payment method, financial institution, or payment processor.

​

2.6 Return Shipping Costs

Please clearly define and maintain a consistent policy regarding return shipping:

In cases involving defects or damage: [The store covers the return shipping costs / The store will provide instructions regarding the return process.]

In cases of customer cancellation or change of mind: [The customer is responsible for return shipping costs / Other applicable store policy.]

​

2.7 Non-Eligible Items

Certain products may not be eligible for exchange or return due to hygiene, personal-use, or consumption considerations, where applicable.

Examples may include intimate products, opened cosmetics, or customized products.

If Altwears sells products subject to these restrictions, the applicable exclusions will be clearly identified on the relevant product page and/or at checkout.

​

3. Privacy Policy 

Altwears respects your privacy and is committed to protecting your personal information.

We use personal information primarily to process orders, provide customer support, maintain website security, and improve your shopping experience.

​

3.1 Information We May Collect

We may collect:

• Name, email address, and telephone number

• Shipping and billing address

• Payment information, which may be processed by third-party payment providers

• Order history

• Browsing information, such as IP address, device information, and pages visited, where applicable.

​

3.2 How We Use Your Information

We may use your information to:

• Process purchases, payments, and deliveries

• Provide customer service and support

• Prevent fraud and maintain security

• Improve our website and customer experience

• Send marketing communications when authorized or otherwise permitted by applicable law

​

3.3 Sharing Information with Third Parties

When necessary, your information may be shared with trusted service providers that are essential to the operation of our business, such as:

• Payment processors

• Shipping and logistics providers

• Email and CRM service providers

• Advertising and analytics platforms, where applicable

Information will be shared only for legitimate business purposes, to provide requested services, or to improve the customer experience, in accordance with applicable laws and regulations.

​

3.4 Your Rights Under the LGPD

Under applicable data protection laws, including Brazil's General Data Protection Law (LGPD), you may have the right to request:

• Access to your personal data

• Correction or updating of inaccurate information

• Deletion of personal data, where legally applicable

• Information regarding the use and sharing of your personal data

To submit a request, please contact us at:

Email: thealtwears@gmail.com
WhatsApp: +55 48 98404-2029

​

3.5 Data Security

We implement appropriate security measures designed to protect your personal information.

However, no electronic system or method of data transmission over the internet can be guaranteed to be completely secure.

In the event of a relevant security incident, we will take appropriate measures to investigate, mitigate potential risks, and comply with applicable legal requirements.

​

4. Terms and Conditions of Use

By purchasing products from Altwears, you acknowledge and agree to these Terms and Conditions.

​

4.1 About the Store

Altwears sells men's and women's fashion products to customers worldwide.

Business/Legal Name: Altwears

​

4.2 Product Information

We make reasonable efforts to ensure that product descriptions and images accurately represent our products.

However, minor variations may occur in:

• Colors and shades due to screen settings, lighting, or photography

• Product batches or models

• Minor specifications provided by manufacturers or suppliers

Such variations do not necessarily constitute defects.

​

4.3 Prices and Promotions

Prices and promotional offers may be changed or discontinued without prior notice.

Changes will not affect orders that have already been successfully completed and confirmed, except where otherwise required by applicable law.

​

4.4 Customer Responsibilities

Customers are responsible for:

• Providing accurate and complete information during checkout

• Monitoring order-related communications

• Ensuring that someone is available to receive the order at the provided delivery address

​

4.5 Fraud and Improper Use

We reserve the right to cancel or suspend orders that are reasonably suspected of involving fraud, unauthorized payment methods, or significant inconsistencies in the information provided.

Any such action will be handled in accordance with applicable laws and regulations.

​

5. Cookies and Technologies

We may use cookies and similar technologies to:

• Enable essential website functions

• Remember user preferences

• Measure website performance and improve the user experience

• Personalize advertising, where applicable and permitted

You may manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

​

6. Contact and Support

​

If you have any questions regarding our products, orders, policies, or services, please contact us:

WhatsApp: +55 48 98404-2029
Email: thealtwears@gmail.com

We aim to respond to customer inquiries within 24 business hours.